Health Blog Category:

Do you take my insurance?

In most cases, insurance will cover a good portion, if not all, of your treatment costs. We understand navigating insurance can be confusing, so Synergy Therapeutic Group will be happy to assist in contacting your insurance company and determining your coverage based on your policy.

For more information, visit our insurance plan page, and please do not hesitate to contact our Carbondale or DuQuoin, IL physical therapy office.

What will payment look like?

Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date.

We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service.

What should I wear for my appointments?

Dress comfortably in clothes that allow easy access for the therapist to examine your problem areas.

For treatments, loose-fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

How should I prepare for my first appointment?

Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

To bring/keep in mind on your first visit:

• In case of an automobile accident or worker’s compensation claim, bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
• A prescription (if needed) for occupational therapy from your referring physician, ARNP, or PA.

For any questions about billing, treatment or other services please call:

• Toll-free : 866-495-0086
• Carbondale Office : 618-529-4360
• DuQuoin Office : 618-542-8950

What if I am late for an appointment?

It’s important to come to your appointment on time! If you are more than 15 minutes late your appointment may be rescheduled. Allowing patients to come late for appointments can compromise the care of others. We provide the best care to everyone!

What if I need to cancel my appointment?

We require 24 hour notice of appointment cancellation. If an appointment is cancelled after the 24 hour mark, there will be a $25 fee assessed at the patients expense.

When do I schedule my therapy appointments?

You can contact our office (s) at 1-866-495-0086.

For specific offices, call:

Carbondale: 618-529-4360

DuQuoin: 618-542-8950

If your doctor’s office contacts us, we will call you to schedule your appointment. Emergency/next day appointments are always available.

To make your initial registration process go faster, you can download the patient forms on our website (See New Patient Center), fill them out and bring them with you.

What can I expect from my therapy?

Once you’re initial evaluation is complete, your therapist will discuss your goals for therapy and the regimen necessary to achieve these goals. Your therapist will then develop a treatment plan that will include the number of weeks you may need to come to therapy, as well as the number of visits per week. As therapy progresses, you will be given a Home Exercise Program (a number of exercises to do at home in addition to those done at the clinic).

What do I need to bring to my physical/occupational therapy appointment?

Please bring your health insurance card, a prescription/referral from your physician, any form of photo identification, your current x-ray or MRI report if available, a list of all current medications you take including prescribed and over-the counter, a list of any questions you have for your therapist, and co-payment/deductible if any. Depending on the diagnosis, you may also wish to wear loose-fitting clothes or bring shorts and a t-shirt.